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Field Service Engineer

Location: Horsham, West Sussex

Hudson Shribman is currently looking for a Field Service Engineer to join our West Sussex based client permanently.

Key Responsibilities:

  • Offsite repairs to products and systems.

  • Installation of new products at customer sites.

  • After-sales support and services to customers.

  • Generating post site visit reports with a clear analysis of the situation to include any recommendations and/or future actions in a clear and well-structured format.

  • Manage return to base repairs.

  • The support sales team in demos and trials for customers.

  • Testing and evaluating potential new equipment, sensors/cameras etc., with Sales and Engineering.

  • Technical information support for installation/commissioning documents.

  • Preparation of risk assessments and SSOW’s for installation/commissioning activities.

  • Maintain demo/trial equipment.

  • Driving demo vehicle (requires class C1 UK driving license).

  • Assisting in factory acceptance testing (FATs).

  • Take responsibility for personal, continuous professional development, helping to identify personal training needs and development opportunities.

  • Complete all administrative actions on time and accurately including weekly timesheets and status reports and annual mandatory compliance training modules

  • Identify and drive continuous improvement within the CLS functional area


 

The Successful Applicant:

Essential: 

  • Have previous experience, knowledge, and exposure within the military with responsibility for naval, army or air force complex systems maintenance.

  • Have electronics knowledge, including microcontrollers with an understanding of basic control theory – servo tuning is required with a basic understanding of radar, optics, and communications systems

  • Be competent in mechanical and electro-mechanical skills and understanding.

  • Be able to demonstrate a strong understanding and proficiency with electrical, mechanical and software.

  • Have excellent commercial, relationship management and communication skills with key stakeholders and customers (in particular on-site with customers) with the ability to represent the company in complex situations (excellent diplomacy and upselling ability, keeping a commercial mindset at all times on behalf of the business).

  • Be highly organised and self-motivated and able to work on their own initiative to tight deadlines within pressurised environments.

  • Demonstrate core competence working with basic assembly tools.

  • Have a current interest and/or working knowledge of army/navy equipment/procedures.

  • Be able to work in exposed/adverse conditions (equipment on vehicle and ships at sea) and comfortable working at heights and in military environments (Land and Naval).

  • Must be willing to travel worldwide within short notice, working extended hours (when necessary).


 

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